LOULOU offers complimentary worldwide express shipping through DHL, UPS, and FedEx.

You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier.

All orders are processed and shipped on business days, excluding local holidays. 

Delivery is anticipated within 7-15 business days internationally, subject to variations due to external factors.

Please note that shipping outside of the EU could incur customs charges imposed by the Customer's national tax/customs authorities.

For customers in Romania and the EU, LOULOU includes all taxes and duties in your purchase price, ensuring a seamless delivery with no additional fees.

For international customers outside these regions, you will be responsible for the direct payment of any import duties and taxes to our carrier upon delivery and you can pay them upon the parcel's arrival in the destination country.

We recommend contacting your local customs office for detailed information before placing your order.

If you would like to return a product, please contact customercare@loulouthebrand.com to receive a pre-paid return label. 

To be eligible for return merchandise must be returned in the full condition in its original packaging, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt.