These Terms of Service govern the use of the LOULOU website and the services provided through it.

By accessing this Site or placing an order, you agree to the terms outlined below.

Company information

South East East Art S.R.L., a company incorporated under the laws of Romania, registered with the Trade Register under number J40/20666/17.10.2022, VAT number RO47025621, with its registered office at Strada Ing. Zablovschi Nr. 10, 011311 Bucharest, Romania, operating under the brand name LOULOU.

Scope of services

LOULOU provides access to its website and enables the purchase of apparel products through its online platform.

All products are offered within a made-to-order or limited production model.

Orders

By placing an order, the client confirms that all provided information is accurate and complete.

An order is considered confirmed once payment has been completed.

LOULOU reserves the right to refuse or cancel an order in cases including, but not limited to:

• incomplete or incorrect information
• suspected fraudulent activity
• technical or logistical limitations

Production

All LOULOU pieces are created individually upon order.

Production timelines are communicated on the product page and may vary depending on design and availability.

Pricing and payments

All prices displayed on the website are final and include applicable taxes within the European Union.

For international orders outside the EU, additional duties and taxes may apply and are the responsibility of the client.

Payments are processed securely through authorized payment providers.

Delivery

Delivery is carried out via international courier services.

Estimated delivery times are provided for guidance and may vary depending on destination and external factors.

Right of withdrawal

Clients may request a return within 14 days of delivery, in accordance with the Return and Exchange Policy.

Due to the made-to-order nature of LOULOU pieces, returns are primarily resolved through exchange or store credit.

Intellectual property

All content on this Site, including designs, images, and text, is the exclusive property of LOULOU.

Any reproduction or use without prior written consent is strictly prohibited.

Liability

LOULOU shall not be held liable for any indirect or consequential damages resulting from the use of the Site or services.

We do not guarantee uninterrupted or error-free access to the website.

Governing law

These Terms are governed by Romanian law.

Any disputes shall be subject to the jurisdiction of the competent courts in Romania.

Modifications

LOULOU reserves the right to update or modify these Terms at any time.

Updated versions will be published on this page.